About
We design better experiences
by putting people first.
Hi, we’re Cogworx.
We’re a service design consultancy, working with organisations who want to put people at the heart of their services & products.
Cogworx is owned and managed by 4 founding Directors and supported by a network of talented, experienced and lovely people who make up the Cogworx Associate Pool.
We started Cogworx in 2016, spinning out of a digital marketing agency that we’d all worked in together since 2005. Our focus became less about creating digital experiences to sell more ‘things’ to more people, and more about designing services that have a positive social impact.
Our Process
Listen & Understand
Every engagement starts by listening to you, stakeholders and your users. We gain the insights and background to understand the context in which we will be working.
Imagine & Focus
Together we’ll start to explore the art of the possible. Where is the biggest opportunity for service improvement? What will bring the most value to your customer experience and your organisation?
Test & Learn
Pairing design thinking with technology options, we mix & match until we find the best combination for user experience, scalability, sustainability and maintainability.
Release & Evolve
Finally, we bring the service alive for your staff and customers. We will learn from real world usage and help you develop a continuous improvement model.
Our Leadership Team
We’ve worked together for many years (probably more than we’d like to admit!) but that means we have a combined 60+ years of delivering time and time again for our clients. This knowledge and experience has built Cogworx to what it is today.
Our Guiding Principles
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Put people first
Ensure user needs are front & centre
Create responsible designs
Consider the impact on people, the planet and the public purse
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Do the right thing
Make tough decisions and advocate for positive social impact
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Be curious
Be a critical friend, ask questions and drive innovation
We are lucky and proud to work with some of the most successful organisations in the country. Working across public and private sectors, we’ve designed experiences for everything from being a juror to maintaining elevators.
