Services

We design the products and services people deserve.

From exploring the problem space to supporting a live service, we provide the people and expertise to help you create and maintain a user-centred service.

Say Hello.

Not just talking the talk, but walking the walk. We support organisations who truly want to embed human-centred thinking into their service delivery. It goes beyond having UCD specialists within the organisation. It’s about weaving a new culture, a new way of thinking. Working with staff at all levels, we examine parts of the organisation that shape how people behave - governance, budget controls, project planning, team structures, the job titles that sit on the Exec Board.

Our senior consultants help you transform from the top down and the bottom up to become a human-centred, design-led organisation.

Activities & Outputs

●  Stakeholder Engagement and Workshopping

●  HCD Knowledge Sharing for Leaders

●  HCD Capability Planning

●  HCD Practitioner Mentoring

●  HCD Team Training

●  Culture Design

Transformation Consultancy

In a time where everything is changing rapidly, organisations and businesses need to respond to user expectation, legislation, opportunities from emerging tech and not to mention the global climate emergency we all face. We use design thinking methodologies to reduce the unknowns, explore collaborative partnerships and develop a roadmap that is kind to users, businesses and the planet.

Activities & Outputs

●  Value Proposition Development

●  Service & Product Innovation Workshops

●  Future Trend Analysis

●  Planet-Friendly Design

●  Design Sprints

●  Rapid Prototyping

Design Innovation

Work

All good design starts with humans. Their needs, their environments, the context in which they are using your product or service. Our researchers, designers and analysts are tasked with understanding who they are designing for before they put pen to paper. When it comes to designing a ‘good’ experience, we dene what good looks like with you and for your users. Then we work with you to design and build that experience, underpinning our decisions with robust research, testing and analysis.

Activities & Outputs

●  User Research

●  Usability Testing

●  Accessibility Testing

●  Business Analysis

●  Service Design

●  UX Design

●  Interaction Design

●  UI Design

●  Design System & Pattern Libraries

●  Performance Measurement

Human-Centred Design

Connected products and services that deliver value and a good experience don’t just happen. They need to be designed and planned. From vital public services enabling people to get what they need when they need it, to supporting large-scale complex financial services, our approach to planning, designing and delivering services can be applied anywhere.

Activities & Outputs

●  Stakeholder Engagement and Workshopping

●  Market Vision Development

●  Product Roadmap

●  Cost Strategies

●  Differentiation Statements

●  Service Strategy

Product & Service Strategy